Terms and Conditions
Refunds and Returns–
We make awesome products that we are proud of and we greatly value you as a customer! As such, we want you to be utterly and completely satisfied. Here’s what you need to know.
- You may cancel an order at any time prior to production being started. To cancel your order please contact us via one of the support methods below to receive a full refund.
- If you have any issues with a product after delivery please contact us via one of the support methods below.
- We allow returns of all items (except for personalized products) for up to 30 days after the original delivery, for a full refund, including shipping.
- We encourage you to wear or use your items and if you don’t like them send them back for a full refund, including shipping. It’s that simple.
- Refunds will be issued upon receipt of returned items to Heart Colorado.
- Return instructions will be provided by the Heart Colorado Support Team.
- Refunds will be issued back to the original payment method used when ordering.
- Customers are responsible for all return shipping costs.
- Risk of loss for products purchased from Heart Colorado pass to you upon delivery of such product to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments, but we’re here to help if you need us.